Job Duties  

• Troubleshoot and resolve ERP related issues raised by the business users, by providing both on-site and remote support depending on need
• Respond to and resolve support escalations and inquiries from other Business Application Specialists to provide functional/technical application support wherever necessary
• Ensure all ERP related issues directed by users are logged through the helpdesk system
• Keeping up to date with technical and industry developments
• Perform additional duties commensurate with the current role, as and when requested by Management 

Requirements

• Male/Female
• Degree in Computer Science or Information Technology
• Minimum 2-year experience supporting/working with a reputed ERP system
• Knowledge report designing tools such as SSRS, Crystal
• Knowledge in SQL language