Customer Relations/Public Relations

Administrative Executive (Facility Management) Full-Time

Job Duties:

  • Answer incoming calls and emails from tenants regarding facility management concerns, service requests, and maintenance issues.
  • Record and track all service requests in the facility management system, ensuring accurate documentation.
  • Assign and escalate requests to the appropriate maintenance teams and follow up until resolution.
  • Provide timely updates to tenants regarding the status of their service requests.
  • Maintain a record of all emergency contacts and service provider details for quick response.
  • Ensure smooth operation of the help desk by keeping systems updated and organized.
Requirements:

  • Male
  • Bachelor’s degree or diploma in Business Administration, Facilities Management, or a related field preferred.
  • 2+ years of experience in a customer service, front desk, or help desk role, preferably in facility management or property management.
  • Strong communication and interpersonal skills with a customer-focused approach.
  • Knowledge of basic facility management and maintenance processes is an advantage.

Overview

  • Location: Colombo 05
  • Job Title: Administrative Executive (Facility Management)
  • Days: 5d / week
  • Rate: Rs. 100,000.00 - Rs. 110,000.00 / Monthly
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