Job Duties:

• Lead and coordinate group-wide, asset-specific AI process automation initiatives by identifying automation opportunities and mapping internal workflows.
• Collaborate closely with IT teams and external vendors to design, implement, and deploy AI and automation solutions.
• Oversee implementation timelines, ensure effective user adoption, and track efficiency gains and manpower optimization outcomes.
• Ensure effective utilization of AI tools for analytics automation, reporting, and enhanced customer and tenant insights.
• Support continuous improvement initiatives by documenting processes, developing SOPs, monitoring system performance, and recommending enhancements to maximize ROI from AI and automation investments.
• Group tenants by category and monitor category-level performance, including benchmarking top and bottom performers.
• Provide data-driven insights to support tenant churn analysis and retention planning.
• Support the development, execution, and analysis of Tenant Satisfaction Index (TSI) and Customer Satisfaction Index (CSI) through surveys and simple application-based tools.
• Prepare analytical reports and dashboards to support management decision-making and performance reviews.

Requirements:

• Male/ Female
• Age below 35
• Minimum of 3–5 years of experience in AI implementation, process automation, digital transformation, or business analytics roles.
• Bachelor’s degree in Information Systems, Data Science, Computer Science, Engineering, Business Analytics, or a related discipline.
• Hands-on experience with AI tools and workflow automation platforms such as Microsoft Power Automate, UiPath, Zapier, or similar technologies.
• Proven exposure to internal process mapping, manpower optimization, and workflow redesign initiatives.
• Strong analytical skills with practical experience in Microsoft Excel and Business Intelligence tools (Power BI and/or Tableau preferred).
• Demonstrated ability to translate business requirements into automated solutions and AI-driven workflows.
• Strong project coordination and stakeholder management capabilities, with experience working across cross-functional teams.
• Excellent communication skills with the ability to drive change adoption and user engagement across the organization.
• Candidates within a 25 km commuting distance from the company location preferred.