Job Duties

• Customer Engagement: Develop and implement strategies to engage with customers and foster long-lasting relationships.
• Data Management: Maintain a comprehensive customer database, ensuring accurate and up-to-date customer information.
• Customer Communications: Communicate with customers through various channels, including email, phone, social media, and chat, to address inquiries, resolve issues, and provide assistance.
• Feedback Collection: Gather customer feedback through surveys, reviews, and other methods to gain insights into customer preferences, needs, and concerns.
• Personalization: Utilize customer data to personalize marketing campaigns, product recommendations, and offers, enhancing the shopping experience.
• Customer Segmentation: Segment the customer base based on various criteria (e.g., demographics, transaction history) to tailor marketing efforts to specific groups.
• Retention Strategies: Develop and implement customer retention strategies, such as loyalty programs, special promotions, and post agreement follow ups.
• Complaint Resolution: Address customer complaints and issues promptly, ensuring that resolutions align with company policies and maintain customer satisfaction.
• Sales Support: Collaborate with the sales and marketing teams to identify cross-selling and upselling opportunities for existing customers.
• Customer Training: Provide product information, styling advice, and fashion tips to customers to help them make informed purchasing decisions.
• Analytics: Analyze CRM data and metrics to evaluate the effectiveness of customer engagement efforts and make data-driven recommendations for improvement.
• Social Media Engagement: Monitor and engage with customers on social media platforms to build brand affinity and address inquiries and feedback.
• Customer Events: Plan and execute customer-focused events, such as exclusive previews, workshops.
• CRM Software: Utilize CRM software and tools to streamline customer interactions, track customer history, and automate marketing campaigns.

Requirements 

• Male/Female
• Age below 40
• A bachelor’s degree in Marketing, Business, Informatics Management, or a related field
• 3-4 years of experience in Customer Relationship Management field (fresh graduates are welcomed)
• Customer-centric minded
• Proficiency in e-mail marketing, website customer journey automation, and the utilization of CRM tools (e.g. Klaviyo, etc)
• Strong communication and interpersonal skills to interact effectively with customers, both verbally and in writing.
• Proficiency in managing customer data, including data entry, segmentation, and analysis.
• Effective problem-solving skills to address customer issues and complaints efficiently.
• A basic understanding of sales techniques and the ability to identify opportunities for upselling and cross-selling.