Job Duties:

• Serve as the primary point of contact for apartment residents and address inquiries, requests, and complaints promptly.
• Ensure compliance with apartment rules, regulations, and community guidelines.
• Conduct regular inspections of common areas and report maintenance or safety concerns.
• Coordinate with maintenance, security, housekeeping, and other service providers to resolve resident issues.
• Maintain accurate records of resident communications, complaints, and compliance matters.
• Assist in resident onboarding, move-in, and move-out procedures.
• Monitor contractor and vendor activities to ensure compliance with building policies.
• Support the implementation of health, safety, and operational procedures within the property.
• Prepare reports related to customer service activities and compliance status.
• Foster positive relationships with residents and contribute to a high standard of customer satisfaction.

Requirements:

• Female
• Age below 45
• Diploma or Degree in Business Administration, Property Management, Hospitality Management, or a related field.
• Minimum 3 years of experience in customer service, property management, apartment management, or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office applications.
• Ability to work independently and handle multiple tasks effectively.
• Knowledge of apartment management practices and compliance requirements will be an added advantage.
• Candidates residing within a 25 km radius will be given preference.