Job Duties:

• Act as the primary liaison between tenants and the property management team, particularly after tenants occupy the premises.
• Ensure that services delivered to tenants consistently meet high-quality standards in line with internationally recognized commercial property management practices.
• Drive operational excellence by ensuring that tenant expectations are met or exceeded through effective service delivery and continuous improvement.
• Lead the planning, coordination, implementation, and monitoring of standards relating to internal and external landscaping, horticulture, and floral arrangements across the property.
• Establish service standards, develop procedures, and oversee cleaning and janitorial operations within common areas to maintain exceptional levels of hygiene, presentation, and upkeep.
• Coordinate and facilitate tenants’ post-occupancy requirements in collaboration with relevant departments to ensure seamless service delivery and tenant satisfaction.
• Monitor the tenant help desk function and ensure that complaints, requests, and suggestions are addressed promptly and resolved within agreed service timelines.
• Build and maintain strong professional relationships with tenants, service providers, contractors, and internal stakeholders.
• Identify recurring service issues and recommend improvements to enhance tenant experience, operational efficiency, and service quality.
• Prepare reports on tenant feedback, complaints, service performance, and improvement initiatives for management review.

• A degree or part-professional qualification in a relevant discipline.
• A minimum of 10  years of experience in Customer Relations Management in a similar environment.
• Age between 30 and 45 years
• Excellent communication, interpersonal, negotiation, and public relations skills.
• Strong understanding of customer acquisition, re-engagement, and retention strategies.
• Demonstrated ability to manage tenant relationships, resolve complex complaints, and coordinate with multiple departments.
• Experience in commercial property management, facilities management, premium hospitality, or a similar service-oriented environment would be an advantage.
• Strong leadership, organisational, problem-solving, and decision-making capabilities.
• A proactive, professional, and customer-focused approach, with the ability to maintain high service standards and manage challenging situations effectively.
• Ability to work collaboratively with internal teams, contractors, and external stakeholders.