Job Role:

• Oversee day-to-day front-of-house operations, ensuring smooth and efficient service.
• Set and maintain high standards for customer service and guest satisfaction.
• Address customer feedback and implement improvements based on insights.
• Foster a positive and collaborative team culture.
• Performance Monitoring
• Monitor and evaluate staff performance, along with HO OPS
• Implement performance improvement plans when necessary.
• Collaborate with the Head of Operations - BOH to ensure seamless coordination between front and back-of-house operations.
• Address any operational challenges and implement solutions.
• Ensure consistency and quality of food and beverage service.
• Implement initiatives to enhance the overall guest experience.
• Stay abreast of industry trends and incorporate best practices.
• Assist in overseeing daily operational activities across departments to ensure smooth, efficient, and high-quality service delivery.
• Monitor guest service standards and respond to operational issues promptly to ensure a consistently high level of guest satisfaction.
• Coordinate with the maintenance team to ensure all facilities and equipment are maintained in optimal working conditions.
• Report regularly to the HO OPS on operational performance and key initiatives.

Requirements:

• Bachelor’s degree in business administration, Hospitality Management, or a related field.
• Proven experience in an operations management role, preferably within the restaurant or hospitality industry.
• Demonstrated success in developing and implementing operational strategies to drive excellence and customer satisfaction.
• Strong leadership skills with a focus on hospitality.
• Exceptional problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Strategic thinking with a results-oriented mindset.
• Proven ability to analyze and optimize restaurant operations.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and multitasking skills.
• Familiarity with food safety regulations and compliance standards.