Job Duties:

• Maintain effective communication with retail partners.
• Collect and analyze feedback from retail partners on their business indices.
• Build and sustain lasting relationships with retail partners.
• Organize retailer celebrations and events.
• Conduct first meets, fit out/renovation meets, and mall familiarization meets as needed.
• Organize anchor meets and business review meets on monthly basis.
• Address and resolve issues through problem-solving meets as required.
• Collect and analyze monthly sales data for trading density analysis.
• Ensure compliance with mall regulations and maintain uniformity.
• Update the retailer/tenant database regularly to track hierarchy changes.
• Coordinate with the marketing team for retailer participation in mall events.
• Conduct research to understand retailer satisfaction and delight scores.
• Organize annual huddles to meet key personnel and enhance business relationships.
• Collect and analyze retailer feedback forms on a quarterly basis.

Requirements:

• Female
• Age below 40 
• Bachelor’s degree or Diploma  in Business Management, Marketing, or a related field.
• Minimum 5–7 years of experience in tenant relations, retail operations, or property management.
• Strong interpersonal and communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in MS Office and CRM systems.
• Prior experience in shopping mall or retail property management is an added advantage.