Job Duties 

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements 

• A/L passed 
• Previous 1 year experience in a customer support role
• Age below 30
• Fulent in Tamil/ Sinhala and English
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening