Job Duties

• Answer incoming calls and respond to client inquiries in a timely and professional manner.
• Provide detailed information about our services, handling questions and concerns effectively.
• Document client interactions accurately in our database for future reference and follow-up.
• Assist with scheduling appointments and coordinating client communications as needed.
• Collaborate with team members to develop best practices for handling calls and client requests.
• Monitor and manage call queues to ensure optimal response times and service levels are maintained.
• Report on common issues and suggest improvements to enhance client satisfaction.

Requirements

• Male/Female
• Age below 30
• A/L passed 
• Previous 1 year experience in a customer support role
• Fulent in Tamil/ Sinhala and English
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening