Customer Relations/Public Relations

Call Center Assistant (English/Tamil/Sinhala) Full-Time

Job Duties 

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements 

  • A/L passed 
  • Previous 1 year experience in a customer support role
  • Age below 30
  • Fulent in Tamil/ Sinhala and English
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening

Overview

  • Location: Colombo 02
  • Job Title: Call Center Assistant (English/Tamil/Sinhala)
  • Days: 5.5d / week
  • Rate: Rs. 20,000.00 - Rs. 25,000.00 / Monthly
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