Job Duties
- Greet customers and inquire into their product or service requirements
- Ensure that a customer service agent is available to handle all queries and service requirements of customer
- Create and implement customer service plans to ensure a wide area of coverage in assigned region
- Coordinate orders with production teams and ensure that all ordered products are delivered on time
- Address incoming queries from customers in person, over the telephone and through emails or company ticketing systems
- Offer productive solutions to customers to ensure that they are satisfied with the service and return for more
- Perform market research to decipher how the competition is faring and provide correlating reports
- Perform customer retention work to ensure a steady and ever-increasing customer base
- Design, implement and track databases to track and report customer data
- Update customer information constantly and delete irrelevant fields in database
- Provide solutions to customers problems and complaints with a view to retain their business and ensure satisfaction
Requirements
- Female / Male
- G C E A/L
- Age below 28
- 1 year experience
- Excellent Communication Skills (Candidate who can speak Sinhala, Tamil and English)
- Good Computer Literacy