Customer Relations/Public Relations

Call Center Executive Full-Time

Job Duties 

  • Work with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them.
  • Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.
  • Producing documents, briefing papers, reports and presentations.
  • Organizing and attending meetings and ensuring the manager is well prepared for meetings.
  • Liaising with clients, suppliers and other staff.
  • Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement.
  • Devising and maintaining office systems, including data management and filing. 
  • Analyze sales reports and client account information to gain insight into the best way to provide service for specific clients, then explain this information to sales associates.


Requirement 

  • Female/ Male
  • Age below 35
  • 2 years of experience in similar role
  • External Communication Skills
  • Good Computer Literacy

Overview

  • Location: Colombo 04
  • Job Title: Call Center Executive
  • Days: 5.5d / week
  • Rate: Rs. 30,000.00 - Rs. 45,000.00 / Monthly
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