Job Duties

• Answer inbound calls and assist customers with banking and financial inquiries.
• Provide accurate information on products, services, and account-related queries.
• Handle customer complaints professionally and provide appropriate solutions.
• Conduct outbound calls for promotions, surveys, and customer follow-ups.
• Ensure high levels of customer satisfaction and maintain service quality standards.
• Accurately log customer interactions and update records in the system.
• Work closely with internal teams to resolve customer issues efficiently.
• Adhere to company policies, banking regulations, and confidentiality standards.

Requirements

• Male/ Female
• Age below 35
• GCE A/L or a Diploma/Degree in Business, Finance, or a related field.
• Minimum 6 months experience in a call center, banking, or customer service role is an advantage.
• Fluency in Sinhala, Tamil, and English (Speaking, Reading & Writing) is mandatory.
• Excellent telephone etiquette and problem-solving skills.
• Strong interpersonal and communication skills.
• Ability to handle a high volume of calls and multitask effectively.
• Proficiency in MS Office and CRM software.
• Willingness to work on rotational shifts, including weekends if required