Customer Relations/Public Relations
Customer Care Assistant Full-Time
Job Duties
- Serve as the primary point of contact for customer inquiries and issues.
- Provide timely and accurate responses to clients via various communication channels.
- Resolve customer complaints and provide solutions to enhance customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to address client needs and ensure service delivery.
- Monitor customer feedback and report insights to management for service improvement.
- Assist with the preparation of customer care reports and data analysis to track performance metrics.
Requirements
- Male/Female
- G C E A/L
- Age below 35
- Excellent Communication Skills ( Candidate who can speak English, Sinhala and Tamil)
- Good Computer Literacy