Job Duties 

• Greet customers and inquire into their product or service requirements
• Ensure that a customer service agent is available to handle all queries and service requirements of customer
• Address incoming queries from customers in person, over the telephone and through emails
• Offer productive solutions to customers to ensure that they are satisfied with the service and return for more
• Perform market research to decipher how the competition is faring and provide correlating reports
• Perform customer retention work to ensure a steady and ever-increasing customer base
• Update customer information constantly and delete irrelevant fields in database
• Provide solutions to customers problems and complaints with a view to retain their business and ensure satisfaction
• Coordinate efforts with warehouses and storage areas to ensure that customers orders are filled in a timely and accurate manner

Requirements

• Female
• Age below 25
• 1 year experience
• Excellent Communication Skills in Sinhala / English / Tamil 
• Good Computer Literacy