Job Duties 

• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.
• Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information at a monthly meeting with the directors.
• Screening phone calls, inquiries and requests, and handling them when appropriate.
• Organizing and maintaining diaries and making appointments.
• Work with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them.
• Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.
• Producing documents, briefing papers, reports and presentations.
• Organizing and attending meetings and ensuring the manager is well prepared for meetings.
• Liaising with clients, suppliers and other staff.
• Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement.
• Devising and maintaining office systems, including data management and filing. 
• Analyze sales reports and client account information to gain insight into the best way to provide service for specific clients, then explain this information to sales associates.

Requirement 

• Female
• Age below 30
• 2 years of experience in similar role
• External Communication Skills
• Good Computer Literacy