Job Duties

• Involve managing Key Account customers
• All documentation procedures to be followed up
• Answering customers inquiries and queries
• Liaising with all major. Shipping lines and Airlines for procuring the best rates for quoting the customers
• You will be the first point of call for the customers and be liaising with them via telephone and email
• Acknowledgment of deliveries
• Tracing & Tracking Freight keeping customers updated at all times 

Requirements 

• Male/ Female
• Age below 30
• GCE, Advance Level qualification
• Full or part qualification in Marketing (CIM/SLIM) is desirable, but not essential
• A qualification in Freight Forwarding/Logistics will be a distinct advantage
• Minimum 2 years' experience in Customer Service in Freight Forwarding/Logistics industry
• Be effective and results oriented
• Have a very good knowledge of English, both verbal and written
• Sound understanding of Freight Forwarding business and process
• Ability to build and maintain good relationship with customers
• Excellent PR & negotiation skills
• Should provide excellent customer service
• Computer literacy with Microsoft Office applications
• Be of a pleasant disposition and a team player
• A friendly environment and an attractive rewards package with opportunities for career