Job Duties:

• Greet customers and inquire into their product or service requirements
• Ensure that a customer service agent is available to handle all queries and service requirements of customer
• Address incoming queries from customers in person, over the telephone and through emails
• Offer productive solutions to customers to ensure that they are satisfied with the service and return for more
• Perform market research to decipher how the competition is faring and provide correlating reports
• Perform customer retention work to ensure a steady and ever-increasing customer base
• Update customer information constantly and delete irrelevant fields in database
• Provide solutions to customers problems and complaints with a view to retain their business and ensure satisfaction

Requirements

• Male / Female
• Age below 40
• Exceptional communication skills in English +Tamil
• Experience in telemarketing/ sales/ customer service will be a definite advantage
• Good Computer Literacy
  

Working Days & Time

Week Days - 10.00 Am - 7.00 Pm

Saturday - 10.00 Am - 5.00 Pm