job Duties

• Leadership & Team Management: Strong leadership skills with experience in managing, mentoring, and motivating customer service teams.
• Customer Service Expertise: In-depth knowledge of customer service operations, customer satisfaction strategies, and retention techniques.
• Communication: Excellent communication and interpersonal skills to liaise with teams, management, and customers effectively.
• Process Improvement: Ability to develop, implement, and improve SOPs and digitized customer service platforms.
• Analytical Skills: Proficiency in monitoring and analyzing customer service KPls/analytics and using data to drive performance improvements.
• Problem-Salving: Strong skills in handling escalated service issues and providing effective solutions.
• Project & Time Management: Ability to manage multiple tasks, meet deadlines, and ensure efficient operational workflow.
• Technical Skills: Familiarity with CRM systems, digitized platforms, and customer service software tools.
• Collaboration & Coordination: Experience in cross-functional collaboration with sales, production, Logistics, Finance and other departments.
• Adaptability: Ability to work in a dynamic, fast-paced environment and implement change a-s needed.

Requirements 

• Male/Female
• Age belwo 40
• Minimum 4 years of managerial experiece in a manufacturing indutry as a Manager
• Bachelor's degree in Business Administration, Management, or a related field. MBA would be plus
• Experience: Minimum of 5-Tyears in customer service management, preferably in a global capacity.
• Industry Knowledge: Understanding of customer service principles, sales processes, and best practices in the Export industry.