Job Role

• Greet customers warmly and assist them with inquiries in a professional and friendly manner. 
• Provide accurate information about stores, promotions, facilities, and events 
• Maintain a log of daily customer interactions and report recurring issues to the management.
• Conduct daily checks of mall facilities to ensure readiness, including clean restrooms, functional elevators/escalators, and well-maintained common areas.
• Maintain daily logs of customer inquiries, complaints, and operational issues.
• Inform customers about ongoing promotions, loyalty programs, or events.
• Provide accurate information about stores, promotions, facilities, and events 

Job Requirements

• 1 to 3 years of experience in Guest Relations, Front Office, or Customer Service within a mall, hospitality, or retail environment. 
• A Diploma in Hospitality or Business Management is considered an added advantage.
• Proficient in office software with a basic understanding of digital tools.
• Strong command of English, both verbal and written.
• Proven ability to handle customer concerns and resolve issues effectively.
• Capable of working under pressure with minimal supervision.
• Flexibility to work on roster basis, including weekends and mercantile holidays.
• Applicants within a 25km radius are preferred.