Job Duties

• Respond promptly to customer inquiries via phone, email, or chat.
• Diagnose and troubleshoot technical issues related to hardware and software.
• Provide detailed instructions and information to customers to enhance their understanding of our services.
• Document and track customer interactions and technical issues in our CRM system.
• Collaborate with team members and other departments to resolve complex technical problems.
• Assist in the development of user manuals, FAQ documents, and other customer support materials.
• Maintain an up-to-date knowledge of industry trends and emerging technologies.

Requirements

• Male
• Age Below 25
• Diploma in Information Technology, Computer Science, or a related field
• Proven experience in a customer service or technical support role in the IT sector.
• Strong understanding of computer systems, mobile devices, and software applications.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a detail-oriented mindset.
• Familiarity with CRM software and remote desktop support tools.