Job Duties : 

• Address incoming queries from customers in person, over the telephone and through emails
• Greet customers and inquire into their service requirements
• Ensure that a customer service agent is available to handle all queries and service requirements of customer
• Offer productive solutions to customers to ensure that they are satisfied with the service and return for more
• Perform market research to decipher how the competition is faring and provide correlating reports
• Perform customer retention work to ensure a steady and ever-increasing customer base
• Update customer information constantly and delete irrelevant fields in database
• Provide solutions to customers problems and complaints with a view to retain their business and ensure satisfaction

Requirements : 

• Female
• G C E A/L
• Age below 25
• 1+ years experience
• Excellent Communication Skills 
• Good Computer Literacy