Job Duties :

• Answering the technical hotline
• Assigning Technical Support jobs to customer support technicians
• Coordinate with product principals for RMA and Warranty management
• Follow up with customers for technical support
• Update Technical Support Ticket System
• Prepare weekly reports

Requirements

• Passed G.C.E Ordinary Level
• Proficiency in Microsoft office package( MS word, excel, PowerPoint, MS outlook)
• Certificate in ICT will be added advantage
• Ability to work independently as well as be a team player
• Previous experience in the similar capacity will be an added advantage