Job Duties

• Handle inbound and outbound customer support interactions in the Thai language via phone, email, and live chat.
• Deliver professional, polite, and solution-oriented service as a Thai customer service personality, ensuring high customer satisfaction.
• Respond accurately to customer inquiries, complaints, and service requests following BPO quality standards.
• Maintain clear and accurate records of customer interactions using CRM systems.
• Meet performance metrics related to productivity, quality, and compliance.
• Work collaboratively with team leaders and internal support teams to resolve escalations.
• Provide stable employment opportunities in Sri Lanka for Thai job seekers in Sri Lanka and jobs for Thailand people in Sri Lanka.
• Suitable for candidates transitioning from Thai language teacher jobs in Sri Lanka, ESL teacher vacancies, or International School teacher jobs Sri Lanka into the BPO/customer service industry.
• Support international clients while working onsite in Colombo, Sri Lanka.
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Requirements

• Male/Female
• Age below 45
• Native or fluent Thai language proficiency (spoken and written).
• Basic to good English communication skills.
• Previous experience in Thai customer service, call center, or BPO is an advantage but not mandatory.
• Strong communication skills with a customer-focused mindset and professional attitude.
• Open to Thai / Thailand nationals in Sri Lanka seeking Thai language vacancies in Sri Lanka.
• Candidates must hold a valid Sri Lanka residence visa for work or be eligible under Sri Lanka residence visa for work requirements.
• Willingness to work onsite and flexible shifts if required.
• Preferred candidates residing within 25 km of Colombo, especially:Borella,Dematagoda