Job Duties:

• Answer incoming calls and emails from tenants regarding facility management concerns, service requests, and maintenance issues.
• Record and track all service requests in the facility management system, ensuring accurate documentation.
• Liaise with technical and housekeeping teams to ensure prompt response to tenant service requests.
• Maintain logs of complaints, requests, and resolutions for reporting and analysis.
• Maintain a record of all emergency contacts and service providers’ details for quick response.
• Ensure smooth operation of the help desk by keeping systems updated and organized.

• Male
• Age below 35 years
• Bachelor’s degree or diploma in Business Administration, Facilities Management, or a related field.
• Minimum 2 years of experience in customer service, front desk, or help desk role, preferably in facility management or property management.
• Proficiency in MS Office (Excel, Word, Outlook) and experience with facility management software.
• Knowledge of basic facility management and maintenance processes is an advantage.
• Strong communication and interpersonal skills with a customer-focused approach.
• Flexibility to work on weekends, mercantile holidays and night shifts.