Job Duties:

• Build and implement HR policies, procedures, and hospitality-specific standards that ensure smooth operations across hotels, restaurants, and F&B outlets.
• Lead the full performance management cycle including KPIs, monthly reviews, and annual appraisals for service, kitchen, housekeeping, and operational teams.
• Manage end-to-end recruitment for hotel staff, restaurant crew, chefs, stewards, cashiers, supervisors, and outlet managers to maintain required manpower levels.
• Oversee onboarding, orientation, grooming, and service culture training to maintain top-tier hospitality and brand standards.
• Handle employee relations, staff discipline, grievance handling, and conflict resolution, ensuring fair and consistent HR practices.
• Drive a performance-based, customer-focused workplace culture across front-of-house, back-of-house, kitchen, and support departments.
• Lead change management initiatives, including HRIS implementation, digital systems (POS/ERP), and hospitality service standard upgrades.
• Strengthen workforce discipline, attendance tracking, staff communication, and employee motivation through structured engagement and welfare programs.
• Develop and refine HR SOPs, duty rosters, attendance workflows, leave procedures, and HR documentation for efficient operations.
• Ensure compliance with Sri Lanka labor laws, hospitality industry regulations, food safety guidelines, and health & safety standards.
• Work with management on manpower planning, talent development, promotions, and succession planning for key hospitality roles.
• Collaborate closely with chefs, restaurant managers, hotel operations teams, and senior leadership to support service excellence and staffing needs.

Requirements:

• Male/ Female
• Age below 40
• Bachelor’s degree in Human Resource Management or related field; professional HR qualifications are an added advantage.
• Minimum 5+ years of HR management experience, preferably in Hospitality, Hotels, Restaurants, F&B, Catering, or Manufacturing sectors.
• Strong knowledge of HR operations, performance management, disciplinary procedures, and hospitality workforce requirements.
• Proven experience in culture transformation, change management, and modern HR system implementation.
• Excellent communication, leadership, and interpersonal skills with the ability to manage diverse hospitality teams.
• Ability to thrive in a fast-paced hotel/restaurant environment and handle multiple operational priorities.
• Strong decision-making, problem-solving, and stakeholder management abilities