Communicating with the buyer, vendor, bank, freight forwarder and broker to resolve any problems on the orders, shipments and payments
Open letters of credit to the vendors
Communicating information and instructions to/from vendors
Classifying entries and computer entry into our systems
Keeping management informed of problems, progress, and requirements in the department
Quotations to sales support, overseas offices and/or agents
Call the Warehouse or Allocations Departments’ when necessary, to advise of shipment status and/or obtain information necessary to process shipments
Handling customer calls in a professional manner
Ensuring that shipments are processed through Canadian Customs in a timely and efficient manner and that customer requirements are fulfilled
Maintaining close liaison with Canadian Customs for various specialized Canadian Customs’ clearance requirements
Responsible for all assigned banners’ ocean, air and truck shipments, the booking of shipments, customs releases, payment package to AP at the accounting department, cargo release and all filings
Reviewing all documents, contact all first-time customers, and handle other tasks as needed
Customer service, bookings, documentation, and routing of assigned shipment