Job Duties:

• Provide Japanese-language customer support via voice, email, and chat for digital platforms and business clients.
• Handle customer inquiries, service requests, and issue resolution while maintaining high service quality standards.
• Accurately understand customer concerns and provide effective solutions within defined SLAs.
• Escalate complex issues to relevant internal teams and follow up until resolution.
• Maintain clear and professional communication with customers and internal stakeholders.
• Update customer interactions, case details, and resolutions in CRM systems.
• Adhere to company policies, data privacy standards, and operational guidelines.
• Support daily BPO operations and contribute to continuous service improvement.
• Ensure customer satisfaction through proactive communication and follow-ups.

Requirements:

• Male/ Female
• Fluency in Japanese (JLPT N3 / N2 / N1 preferred)
• Age below 50
• Prior experience in BPO / Customer Support / Call Center will be an advantage.
• Strong communication, listening, and problem-solving skills.
• Customer-focused mindset with the ability to handle multiple queries efficiently.
• Ability to work independently and as part of a team.
• Comfortable working in a fixed morning shift: 6:00 AM – 3:00 PM
• Transport + Meal will provide my the company. 
• Willingness to work in a fast-paced BPO environment.