Job Duties:

• Handle customer inquiries, requests, and complaints professionally and promptly.
• Build and maintain strong relationships with Japanese-speaking clients and stakeholders.
• Coordinate with internal departments to ensure smooth service delivery and customer satisfaction.
• Assist Japanese clients with onboarding, appointments, and operational support.
• Prepare bilingual reports, presentations, and correspondence when required.
• Ensure all customer interactions are handled in a professional and culturally appropriate manner.
• Maintain accurate records of customer communications and transactions.
• Support management with administrative and coordination tasks related to Japanese clients.

Requirements:

• Male/ Female
• Age below 37
• Minimum 1-2 years of experience in translation, customer relations, or client servicing.
• Proficiency in Japanese and English (spoken and written).
• JLPT N2 or N1 qualification is preferred.
• Strong customer service and relationship management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and work in a fast-paced environment.
• Candidates residing within a 25 km radius will be given preference.