Job Duties:

• Respond to customer inquiries via phone, email, WhatsApp, and other communication channels.
• Handle customer complaints professionally and ensure timely resolution.
• Provide accurate information regarding products and services.
• Maintain excellent customer relationships through outstanding service.
• Record customer interactions and update company systems accurately.
• Coordinate with internal departments to resolve customer issues.
• Prepare daily reports and maintain customer records.
• Ensure customer satisfaction by delivering prompt and professional support.

Requirements

• Male/ Female
• Age below 35
• G.C.E. O/L or A/L qualification.
• Previous experience in Customer Service, Customer Care, Reception, or Call Center is an advantage but not mandatory.
• School Leavers are encouraged to apply.
• Excellent communication skills in English. Sinhala and Tamil will be an added advantage.
• Basic computer knowledge (MS Office, Email, Internet).
• Positive attitude with strong interpersonal skills.
• Ability to work in a fast-paced environment.
• Willing to work in Kohuwala, Colombo.