Customer Relations/Public Relations

Junior Executive - Call Center (Sinhala/Tamil/English) Full-Time

Job Duties

  • Greet customers and inquire into their product or service requirements
  • Ensure that a customer service agent is available to handle all queries and service requirements of customer
  • Create and implement customer service plans to ensure a wide area of coverage in assigned region
  • Coordinate orders with production teams and ensure that all ordered products are delivered on time
  • Address incoming queries from customers in person, over the telephone and through emails or company ticketing systems
  • Offer productive solutions to customers to ensure that they are satisfied with the service and return for more
  • Perform market research to decipher how the competition is faring and provide correlating reports
  • Perform customer retention work to ensure a steady and ever-increasing customer base
  • Design, implement and track databases to track and report customer data
  • Update customer information constantly and delete irrelevant fields in database
  • Provide solutions to customers problems and complaints with a view to retain their business and ensure satisfaction

Requirements

  • Female / Male
  • G C E A/L
  • Age below 28
  • 1 year experience
  • Excellent Communication Skills (Candidate who can speak Sinhala, Tamil and English)
  • Good Computer Literacy

Overview

  • Location: Colombo 02
  • Job Title: Junior Executive - Call Center (Sinhala/Tamil/English)
  • Days: 5.5d / week
  • Rate: Rs. 30,000.00 - Rs. 35,000.00 / Monthly
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