Job Duties

• Greet customers and inquire into their product or service requirements
• Ensure that a customer service agent is available to handle all queries and service requirements of customer
• Create and implement customer service plans to ensure a wide area of coverage in assigned region
• Coordinate orders with production teams and ensure that all ordered products are delivered on time
• Address incoming queries from customers in person, over the telephone and through emails or company ticketing systems
• Offer productive solutions to customers to ensure that they are satisfied with the service and return for more
• Perform market research to decipher how the competition is faring and provide correlating reports
• Perform customer retention work to ensure a steady and ever-increasing customer base
• Design, implement and track databases to track and report customer data
• Update customer information constantly and delete irrelevant fields in database
• Provide solutions to customers problems and complaints with a view to retain their business and ensure satisfaction

Requirements

• Female / Male
• G C E A/L
• Age below 28
• 1 year experience
• Excellent Communication Skills (Candidate who can speak Sinhala, Tamil and English)
• Good Computer Literacy