Job Duties 

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements

• Female/Male
• Age below 40
• Academic qualification related in Electrical/ Mechanical background (NVQ 6
• and above)
• Minimum 3-4 years of work experience in a similar capacity, with hands on
• experience in handling inventory & Managing showroom is preferred.
• Exceptional interpersonal, customer service, problem-solving, and conflict
• resolution skills.
• Numeric skills to understand financial and budget management.
• A good communication skills.
• Computer proficiency.
• Residing in Negombo & Gampaha area would be preferred