Job Duties

• Ensure all customer orders are delivered as planned and monthly sales and OTIF targets being achieved
• Function as a center point of communication between sales team in US/CA/ME/EU, operation team in Pakistan customers and factory operations team; to ensure on time in full (OTIF) and smooth operations flow.
• Step in to cover/support customer manager role, when in need.
• Ensuring customer communication process/protocols are followed at all times – new implementation/adjustment roll out in timely manner, getting everyone involved aligned.
• Responsible for order confirming activities.
• Make sure issues revolved or escalated within the course of the day. Maintain list of to do things – if in need of immediately switch over task seamlessly. 
• Coordinate with Art Work team to complete 60 days prior to the delivery date. 
• Report in a timely and periodically to management, the status and health of the function of operations.
• Send accurate reports to the customer/OSL on time. 
• Any other duties/projects assigned by the management.

Requirements

• Understanding of the manufacturing environment.
• Knowledge on relevant computer applications.
• Reporting and excellent communication skills.
• Process mapping, aligning cross communication in teams and rollout process.
• Keen sense of drill down errors, trouble shooting, data analytics and linear logical solutions.
• Project management, T&A management and follow-up skills.