Customer Relations/Public Relations

Customer Service Coordinator Full-Time

Job Duties 

  • Devising and maintaining office systems, including data management and filing
  • Screening phone calls, inquiries and requests, and handling them when appropriate
  • Organizing and maintaining diaries and making appointments
  • Dealing with incoming email, faxes and post, often corresponding on behalf of the manager
  • Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests
  • Producing documents, briefing papers, reports and presentations
  • Organizing and attending meetings and ensuring the manager is well prepared for meetings
  • Liaising with clients, suppliers and other staff
  • Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
  • Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information at a monthly meeting with the directors
  • Work with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them
  • Analyze sales reports and client account information to gain insight into the best way to provide service for specific clients, then explain this information to sales associates
  • Relay information between management and sales representatives to best coordinate sales and service techniques and improve profits


Requirement 

  • Male
  • Age below 35
  • Professional Qualification
  • 2 years experience
  • External Communication Skills
  • Good Computer Literacy


Overview

  • Location: Colombo 08
  • Job Title: Customer Service Coordinator
  • Days: 5d / week
  • Rate: Rs. 60,000.00 - Rs. 80,000.00 / Monthly
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