Devising and maintaining office systems, including data management and filing
Screening phone calls, inquiries and requests, and handling them when appropriate
Organizing and maintaining diaries and making appointments
Dealing with incoming email, faxes and post, often corresponding on behalf of the manager
Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests
Producing documents, briefing papers, reports and presentations
Organizing and attending meetings and ensuring the manager is well prepared for meetings
Liaising with clients, suppliers and other staff
Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information at a monthly meeting with the directors
Work with sales employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them
Analyze sales reports and client account information to gain insight into the best way to provide service for specific clients, then explain this information to sales associates
Relay information between management and sales representatives to best coordinate sales and service techniques and improve profits