Job Duties

• Handle inbound and outbound customer service interactions in the Malay language through phone, email, and live chat.
• Demonstrate a professional Malay customer service personality by delivering high-quality, customer-focused support.
• Accurately respond to customer inquiries, complaints, and service requests following BPO service standards.
• Maintain clear and accurate records of customer interactions in CRM systems.
• Meet productivity, quality assurance, and compliance targets set by the organization.
• Work collaboratively with internal teams to resolve escalations efficiently.
• Provide a stable career opportunity in Sri Lanka for Malay job seekers in Sri Lanka and those searching for jobs for Malay people in Sri Lanka.
• Suitable for candidates transitioning from Malay language teacher jobs in Sri Lanka, ESL teacher vacancies, or International School teacher jobs Sri Lanka into customer service or BPO roles.
• Support international clients while working onsite in Colombo, Sri Lanka

Requirements

• Male/Female
• Age below 45
• Native or fluent Malay language proficiency (spoken and written).
• Basic to good English communication skills.
• Previous experience in Malay customer service, call center, or BPO roles is an advantage but not mandatory.
• Strong interpersonal skills with a customer-oriented mindset.
• Open to Malay nationalities in Sri Lanka seeking Malay language vacancies in Sri Lanka.
• Candidates must hold a valid Sri Lanka residence visa for work or be eligible under Sri Lanka residence visa for work requirements.
• Willingness to work onsite and flexible shifts if required.
• Preferred candidates residing within 25 km of Colombo, especially:Borella,Dematagoda