Job Duties

• Team lead/ team management skills 
• Monitor important inquiries and share with the management 
• Handle and resolve escalated customer inquiries and complaints in a professional and efficient manner.
• Ensure that all customer interactions, whether through calls, emails, or chat, are handled with care and meet company standards.
• Gather customer feedback and input to improve customer support services.
• Implement feedback-driven improvements to enhance the customer experience.
• Take immediate action problem-solving.
• Collaborate with other departments 
• Generate and analyze reports.
• Monitor Payment Settlement.
• Monitor the process for online delivery.

Requirements

• Male/Female
• Age below 40
• Minimum, 3 Year working experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field