Job Duties:

• Manage and oversee daily guest relations operations to ensure exceptional service delivery
• Handle guest inquiries, feedback, and complaints professionally and efficiently
• Build and maintain strong relationships with guests to enhance loyalty and satisfaction
• Coordinate with internal departments (front office, housekeeping, F&B, etc.) to ensure seamless service
• Monitor customer feedback and identify areas for service improvement
• Implement customer service standards and ensure compliance with company policies
• Prepare reports on guest satisfaction, complaints, and service performance  
• Follow-up with “Tenant Help Desk” and ensure that all complaints/suggestions are resolved within stipulated time frame
• Recommendation, arrangement, coordination, development and establishment of standards and supervision of the maintenance of all internal and external landscaping and floral arrangement

Requirements:

• Female
• Age between 30-40 years
• Diploma or part professional qualification in a relevant discipline.
• Minimum 05 years' experience in Customer Relations Management in a hospitality environment.
• Good Communication and Public Relations skills.
• Understanding in customer acquisition, re-engagement and retention strategies.
• Applicants within a 25km radius are preferred.