Job Duties 

• Should have a complete understanding of customer calendars while maintaining records and understanding the buy placement dates on each of the seasonal ·calendar.
• Responsible for receiving all incoming inquiries/orders, liaise with internal teams to book production capacity, negotiate delivery dates/flows, and communicate with the customer within 48 hours to ensure customers' delivery dates are effectively met.
• Ensure all POs are entered in a timely manner with 100% accuracy.
• Efficient order book management through manage greige bookings by liaising with customers to obtain shade information two weeks prior to the confirmed Greige date etc.
• Complete all required documentation pertaining to order confirmation and follow through status of order by meeting with planner and convey order status to customer to meet expectations.
• Visit customers as scheduled and build good relationships and enhance mutual trust and honesty through responding to customer inquiries, calls and emails within 24 hours, frequent communication to keep customer updated about the status order.
• In the event of customer rejections, the ascertain quality department is informed and arrangements are made for goods to be inspected within 24 hours whilst initiating the necessary action to replace goods in 48 hours to meet customer requirements.
• Manage debtor-related issues to minimize payment-related problems from customers by liaising with the Finance team to resolve issues monthly and liaising with customers to resolve all issues in a timely manner to ensure payments are made on time.
• Prepare/ update internal documents/reports whilst adhering to ISO standards to make information available for management decision making.
• Maintain price list for the respective customer portfolio whilst ensuring prices in the list and system reflect those in the pricing file.

Requirements

• Male / Female
• Age below 35
• A Degree in Marketing or Management from a recognized university or any equivalent professional qualification
• Minimum 2 years of experience in a similar capacity would play a dominant role in your selection.
• Excellent communication skills
• Good analytical skills