Job Duties

• Manage the full bulk process from order receipt to production and payment
• Handle customer inquiries, orders, and maintain the order book
• Understand customer timelines and ensure timely execution
• Maintain documentation and communicate order status updates
• Build and maintain strong customer relationships through regular interactions
• Handle customer complaints, rejections, and quality issues
• Manage debtor balances and follow up on payments
• Prepare and update reports and relevant documents
• Maintain and update price lists
• Coordinate urgent deliveries and daily operations
• Ensure high standards of customer service
• Update brand portals and weekly order recaps
• Reconcile internal order details with brand portal data

Requirements

• Male/Female
• Age Below 35
• Qualification in CIMA, CIM, Diploma, or Degree in Business Management or related field
• 2–3 years of experience in a manufacturing environment (preferred)
• Strong communication, coordination, and customer handling skills
• Good organizational and documentation abilities
• Ability to manage multiple tasks and meet deadlines