Job Duties:

• Act as the primary point of contact for residents, addressing inquiries, requests, and concerns promptly and professionally.
• Build and maintain positive relationships with residents, owners, and tenants to enhance community satisfaction.
• Handle and resolve resident complaints efficiently while ensuring timely follow-up and closure.
• Coordinate with maintenance, housekeeping, security, and facility management teams to ensure seamless service delivery.
• Monitor service requests and ensure adherence to established service standards and response times.
• Conduct regular resident engagement activities and gather feedback to improve service quality.
• Maintain accurate records of resident communications, complaints, and resolutions.
• Assist in enforcing community rules, regulations, and compliance requirements.
• Prepare reports on resident feedback, service performance, and operational issues for management review.
• Support property events, meetings, and community initiatives to foster resident engagement.

Requirements:

• Female
• Age below 40
• Bachelor's Degree or Diploma in Business Administration, Hospitality Management, Property Management, Customer Service, or a related field.
• Minimum 3–5 years of experience in customer relations, resident services, hospitality, or property management.
• Strong communication, interpersonal, and conflict-resolution skills.
• Excellent customer service orientation with a professional and positive attitude.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in MS Office applications.
• Candidates residing within a 25 km radius will be given preference.