Manufacturing/Operations

Senior International Customer Service Executive Full-Time

Job Duties

  • End-to-End Customer Communication: Act as the primary point of contact for our international customers, and our international sales team providing timely and professional assistance throughout the order fulfillment process.
  • Order Management: Coordinate all aspects of order processing, including order entry, confirmation, tracking, and delivery scheduling, to ensure on-time delivery and customer satisfaction.
  • Customer Support: Address customer inquiries, concerns, and requests promptly and effectively, providing accurate information and solutions with the ability to think on your feet and be proactive to ensure a positive customer experience.
  • Relationship Building: Cultivate strong relationships with international customers. and our global sales team understanding their unique needs and preferences, and proactively seeking opportunities to enhance customer satisfaction and loyalty.
  • Collaboration: Work closely with internal teams, including sales, production, logistics, finance, and quality assurance, to coordinate order fulfillment activities and resolve customer complaints and issues efficiently.
  • Documentation and Reporting: Maintain accurate records of customer interactions, order status, and shipment details, payments, and generate regular reports to track performance metrics and identify areas for improvement.


Requirements

  • Male / Female
  • Age below 40
  • Bachelor's degree in business administration, Supply Chain Management, or a related field.
  • Proven experience of 2 to 3 years in customer service, order management, or related roles, preferably in a manufacturing or distribution environment.
  • Excellent communication skills, with fluency in English and proficiency in other languages will be definite plus.
  • Strong organizational and problem-solving abilities, with a keen attention to detail and accuracy.
  • Ability to multitask and prioritize in a fast-paced, deadline-driven environment.
  • Proficiency in Microsoft Office Suite with specific expertise in MS excel and experience with ERP or CRM systems is a plus.

Overview

  • Location: Colombo 04
  • Job Title: Senior International Customer Service Executive
  • Days: 5d / week
  • Rate: Rs. 100,000.00 - Rs. 150,000.00 / Monthly
Apply For This Job

Thank You !

Your application successfully submitted.

Thank you

We will get back to you soon!

Back to home

Apply For This Job

Upload your CV Max. file size: 5MB
No file selected