Customer Relations/Public Relations
Team Leader - Customer Service Full-Time
Job Duties:
- Guide & Lead team
- Set clear team goals,delegate tasks and set deadlines
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Greet customers and inquire into their product or service requirements
- Ensure that a customer service agent is available to handle all queries and service requirements of customer
- Address incoming queries from customers in person, over the telephone and through emails
- Offer productive solutions to customers to ensure that they are satisfied with the service and return for more
- Perform market research to decipher how the competition is faring and provide correlating reports
- Perform customer retention work to ensure a steady and ever-increasing customer base
- Update customer information constantly and delete irrelevant fields in database
- Provide solutions to customers problems and complaints with a view to retain their business and ensure satisfaction
Requirements
- Male / Female
- Age below 35
- Fluent in English/Tamil with Hind/Malayalam/Telungu
- Good Computer Literacy