Job Duties

• Making sure all client-based service level agreements are achieved 
• Managing the Client Services, SL2 and Service Delivery teams in SL office 
• Escalating and prioritizing important issues 
• Coordinating the teams to ensure a smooth workflow 
• Working collaboratively with the SL & the UK teams 
• Directly reporting to the Senior Management in the UK 

Requirements

• Bachelor's degree in Computer Science or any other equivalent qualification 
• Experience in managing a client support team of 15+ members 
• Having an exposure as a functional head running multiple teams simultaneously 
• Proven ability to diagnose & troubleshoot technical issues 
• Excellent leadership and interpersonal skills 
• Fluency in written and verbal Communication in English 
• Previous experience in handling foreign clients 
• Solid understanding of remote desktop support applications such as Jira, Zendesk, & Confluence. 
• Ability to work for the UK calendar & shift (Monday to Friday 3-11PM)