Job Duties

• Providing strategic direction and leadership to the Tours and event department, developing and implementing innovative tour programs and marketing strategies.
• Overseeing all aspects of operations, including itinerary design, supplier management, logistical coordination, and budget control.
• Ensuring exceptional guest services throughout the entire travel journey, exceeding expectations and fostering positive reviews and repeat business.
• Maintaining strong relationships with key stakeholders, including hotels, transportation providers, activity operators, and local communities.
• Analyzing performance data and identifying opportunities for improvement in efficiency, profitability, and guest satisfaction.
• Contributing to the company's overall growth and success by meeting and exceeding sales targets and achieving strategic objectives.

Requirements 

• Male / Female
• Age below 40
• Suitable qualifications in travel and tourism Management and/or in a related field
• Minimum of 5 years' experience in inbound travel and tourism industry, with at least 3 years in a management role.
• Proven track record of success in leading and motivating teams, exceeding sales targets, and delivering exceptional guest experiences.
• In-depth knowledge of Sri Lanka, its diverse destinations, attractions, culture, and history.
• Strong leadership, communication, and interpersonal skills, with the ability to build trust and rapport with team members, clients, and stakeholders.
• Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Proficiency in Microsoft Office applications and travel industry software.
• Fluency in English a must. Additional languages will be a plus.
• A genuine passion for travel, a commitment to quality and service excellence, and a strong entrepreneurial spirit.